Terms & Conditions
Please read the current General Terms and Conditions of Sale and General Terms and Conditions of Use of the stsillage.com website carefully.
General Terms and Conditions of Sale for stsillage.com
The purchase of any products offered on stsillage.com website is subject to the current Terms and Conditions (Terms and Conditions of Sale). Orders may only be placed on the stsillage.com website by individual consumers and corporations purchasing goods other than for resale. Any resale or distribution of ST. SILLAGE products purchased on stsillage.com website is strictly prohibited. ST. SILLAGE may update these Terms and Conditions of Sale at any time. You can view the most current version of the General Conditions of Sale at any time by clicking on the hyperlink labelled 'Terms and Conditions'. For each order on the stsillage.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be requested.
1. Purchase – Terms of Ordering
The stsillage.com website may be used to order a selection of ST. SILLAGE products from ST. SILLAGE, directly online via the Internet from Australia for delivery to Australia, New Zealand and other selected countries to be added as available. Certain products cannot be shipped outside of Australia. You may also place your order by email, hello@stsillage.com.
The delivery zone for ST. SILLAGE products ordered via the stsillage.com website may be subject to varying delivery fees. ST. SILLAGE products can also be delivered worldwide but ST. SILLAGE accepts no responsibility for any taxes or other charges that might be levied by various international customs. These are the sole responsibility of the purchaser. ST. SILLAGE also does not accept responsibility for the delay of any packages retained for customs inspections, payment of duties and/or taxes, etc.
For each product selected on the stsillage.com website, a summary page will be displayed automatically featuring its references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to ST. SILLAGE, for processing. While every effort is taken to try to ensure that the colouring, design and style of the ST. SILLAGE products in the photographs displayed on the stsillage.com website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on your computer equipment. Accordingly, ST. SILLAGE shall not be liable for any error or inaccuracy in the photographs or graphical representations of ST. SILLAGE products displayed on the stsillage.com website.
Once your order has been processed it is not possible to modify any part of the information printed on your receipt/tax invoice such as the billing and/or shipping name and/or address, please ensure all of the details you have provided are correct before finalizing your order.
ST. SILLAGE, reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if ST. SILLAGE, has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity or for any other legitimate cause.
If your order has been cancelled, funds that were held on your credit card (in order to secure final payment upon dispatch of your order) will be returned within 5 to 10 business days, this time frame is outside of stsillage.com Australia’s control and will vary depending on your financial institution and/or type of credit card. Stsillage.com is unable to issue a refund to expedite this process. If your order has already been dispatched please see the ‘Returns - Exchanges - Refunds’ section below.
For any special and/or exceptional order (large orders, orders requiring a greater quantity than currently available on stsillage.com, items that have been ordered for you), please contact our Client Advisors by email. Special and/or exceptional orders will not be accepted for return and/or exchange to stsillage.com.
2. Purchase – Availability
Our offers of products and prices are valid as at the date they are displayed on the stsillage.com website, but are subject to availability. For this purpose, instructions concerning the availability of the products will be given at the time of the ordering. In some circumstances, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In the event that a product(s) is unavailable after the placement of an order, you will be informed of the unavailability of the product(s) by email or by phone as soon as possible, and another item(s) shown on the stsillage.com website may be suggested as a substitute or you may wish to cancel your order. Stsillage.com does not automatically substitute items.
ST. SILLAGE accepts no liability for any claims or damages whatsoever, in the event of stock outage or unavailability of products.
ST. SILLAGE reserves the right to change at any time and without any previous notice, the items displayed on the ST. SILLAGE website.
3. Order Confirmation
At the end of the ordering procedure, you are invited to click on the 'Pay' push button which will confirm your order. Once your order has been transmitted to ST. SILLAGE, you will receive an order summary by return email. The data registered by the stsillage.com website in respect of an order will be conclusive proof of the whole of the transactions conducted between ST. SILLAGE and its customers. In the event of a dispute between ST. SILLAGE and one of its customers about an order made on the stsillage.com website, the data registered by ST. SILLAGE will be conclusive proof of the content of the transaction.
4. Purchase – Price Payment
The prices of ST. SILLAGE products are indicated in Australian Dollars $AUD, excluding shipping costs (see 'Shipping and Delivery'). For international deliveries, applied taxes other than shipping if applicable, will be deducted in the final payment. Please note product prices cannot be displayed in foreign currencies.
ST. SILLAGE reserves the right to modify the prices of products offered on the stsillage.com website at any time without prior notice to you. You will be charged the prices displayed on the stsillage.com website at the time your order was confirmed provided the goods ordered were available at this time.
You are required to pay for any order placed on the stsillage.com website immediately on confirmation of your order. We only accept payment by charge card or credit card. You cannot use credits or gift certificates issued by ST. SILLAGE to purchase items offered on the stsillage.com website.
All orders are payable in Australian Dollars $AUD. We accept only the following charge cards and credit cards: MasterCard®, Visa®, Diners Club® and American Express®. Your order will only be dispatched once we have verified your payment method and received authorization to process your payment.
Your charge card or credit card will only be debited when your order is dispatched. If any of the products in your order are unavailable, we will only charge you the prices, taxes and shipping costs for the goods available.
We also accept payment with PayPal for orders delivered by Australia Post. When completing your order, you will be automatically redirected to the PayPal website to log in to your account. If you do not have a PayPal account, you will be able to create one. After validation of your order with PayPal, you will be redirected to the order confirmation page of stsillage.com. Additional delivery time may be required for orders completed using PayPal. We are unable to accept PayPal payment for telephone orders and/or exchanges.
5. Purchase – Reservation of Title
The ordered products remain the property of ST. SILLAGE until ST. SILLAGE has received the full payment price. In the event that full payment is not received by ST. SILLAGE, you undertake to promptly return the received products to stsillage.com upon first request. In return, you assume all risks (in particular any loss, theft or damage) relating to the delivered products as and from the date of the delivery.
6. Shipping and Delivery – Delivery Areas
Certain Goods purchased via the stsillage.com website may only be available for delivered within Australia. Any delivery address situated outside Australia may be refused during the ordering procedure. Stsillage.com will not process any order for which a post office box, parcel locker, parcel pick-up service etc delivery address is provided. Unfortunately perfume spray products, including samples, cannot be shipped outside Australia.
Goods will be shipped to the delivery address specified during the ordering procedure, please ensure the shipping information you provide is correct as this information will appear on the shipping label, incorrect information may result in the delay or loss of your order, stsillage.com is not responsible for replacement or refund if the information you provided is incorrect.
7. Shipping and Delivery – Shipping Costs
You will be asked to select the shipment method you would prefer as part of the order procedure. The current delivery/shipping charges are:
7.1. Delivery within Australia
• TNT Express Delivery: $20 AUD for all stsillage.com orders.
• Australia Post standard delivery flat rate $10 per order.
• Australia Post FREE standard delivery on all overs over $75.
7.1.a. TNT Express Delivery
Your order must reach us before 2pm (AEST). Delivery is usually made the next business/working day however, please allow between one to five business/working days from the date of your order for some rural and/or remote areas. No deliveries will be made on weekends or public holidays. Overnight/next day delivery is not guaranteed on this service. Please ensure you are available to sign for your order, missed deliveries will require 2 to 3 business days for re-delivery. Alternatively if available in your area, your order may be delivered to the nearest TNT authorized local exchange parcel collection point (e.g. your local news agency) for you to collect. Orders for large/bulky items and/or items delivered to rural and/or remote areas delivery may be made by TNT Road Express.
7.1.b. ST. SILLAGE FedEx shipping rates
We are currently obtaining the prices.
7.2. Delivery to New Zealand
TNT International Standard Delivery: $20 AUD for all stsillage.com orders.
7.2.a. TNT International Standard Delivery
Delivery is usually made in 5 to 7 business days after your order has been processed however orders can be delayed in your country by customs for inspection and/or payment of duties/taxes for up to 30 days. All foreign duties/taxes are the responsibility of the receiver. Unfortunately we are unable to deliver perfume spray products. Please ensure you are available to sign for your order.
Stsillage.com reserves the right to amend above rates without prior notice.
An adult's signature is required at the recipient address for all delivery services. We recommend having your order delivered to an alternate address, your business/work, if you will not be home to sign for your package.
We will inform you of the shipping costs for the shipment method you would have selected in the order summary displayed on the stsillage.com website before you confirm your order. This amount will be payable by you in addition to the price, including GST, of the goods ordered.
Our business hours are Monday to Friday, 9:00am to 5:00pm (AEST) excluding public holidays.
No deliveries will be made on weekends or public holidays. Orders placed after 2:00pm AEST on Friday afternoon will be dispatched on Monday or the next business day.
Orders placed over the weekend or public holiday will be dispatched on Monday or the next business day.
Please note that whilst every effort is made to meet the delivery times quoted above, however we do not provide absolute guarantees. Stsillage.com uses reputable couriers, for their prompt and efficient service, but occasionally due to unforeseen circumstances, delays may occur.
8. Delivery Time – Time Required for Delivery and Tracking
During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the goods purchased.
However, stsillage.com reserves the right to divide your order into part shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.
If you would like to track your order please contact us.
9. Delivery problems
A failure to deliver or late delivery of the goods exceeding eight (8) business days should be reported to our Client Advisors as soon as possible. In order for your claim to be accepted, please notify us of the delay within a maximum of thirty (30) calendar days from the date of confirmation of your order.
9.1. Authority to leave
Please keep in mind that an adult signature is always required when your parcel is delivered.
If you have given us authority to leave your goods, the parcel will be left at the delivery premises without our couriers obtaining a 'proof of delivery' signature. We do not accept liability for the theft or loss of the parcel left unattended, pursuant to your instructions. If there is nobody home at the delivery address and you have not given us authority to leave the parcel, a calling card will be left with details for collection on it, 2 to 3 business days will be required for re-delivery of your order.
9.2. Re-direction of parcels
Once a parcel has left our premises, and been delivered in accordance with your instructions, and as per our delivery time frames, we accept no responsibility for the recollection of the parcel and re-directing it to an alternate address. We will happily assist you to have the parcel re-directed, however redirections can take up to 3 business days and will incur an additional delivery fee that will be passed on to you.
10. Delivery Time – Problems of Delivery
Any failure to deliver or late delivery exceeding eight (8) business days should be reported to our Client Advisors as soon as possible. In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g. open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.
If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled 'Returns – Exchanges – Refunds'.
11. Returns – Exchanges – Refunds
These Terms and Conditions apply to all orders placed on stsillage.com.
11.1. To stsillage.com
You are entitled to return any product ordered via the stsillage.com website within a maximum period of fourteen (14) days following the date of purchase, subject to the following terms and conditions:
• Returns must be sent in their original condition and packaging with all tags, labels and/or barcodes attached. You must enclose the original stsillage.com receipt/tax invoice.
• Except where there is a major failure to comply with a consumer guarantee under the Australian Consumer Law, for items received as a gift obtained from the stsillage.com website, you are only entitled to a merchandise exchange.
• If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange per item will be honoured.
• If you ask for a refund, stsillage.com will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the goods returned by crediting your charge or credit card, please note that while the refund will be processed by stsillage.com within seven (7) business days of receipt of the returned item(s) the time for the funds to become available in your account will vary, this can take up to ten (10) business days. Under no circumstances will it be possible to grant you an electronic credit usable on the stsillage.com website.
• If you ask for an exchange for an order completed with PayPal, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal payment for the additional amount owed to complete the exchange order (stsillage.com is unable to access personal PayPal information). If the amount of the new order equals the initial order, no credit card information/payment will be required.
• If you ask for a refund, your PayPal account will be credited the original purchase amount, excluding any shipping costs.
• In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g. product reference error, damaged goods, etc).
• Stsillage.com has sole discretion in determining whether the products are in original condition when returned to stsillage.com website.
• Stsillage.com will not be responsible or liable if any item you wish to return to the stsillage.com website is lost, misdirected or delivered late.
General Terms and Conditions of Use for stsillage.com
The stsillage.com website is operated by ST. SILLAGE
The use of the stsillage.com website and the purchase of any products offered on stsillage.com website is subject to the present terms and conditions (‘Terms and Conditions of Use’). The use of the stsillage.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the Privacy Policy for the stsillage.com website (‘Privacy Policy’); see ‘Security and Personal Data’.
ST. SILLAGE may update these Terms and Conditions of Use and the Privacy Policy at any time. By continuing to use the stsillage.com website following any such change, you agree to comply with and be bound by the terms and conditions of use and consent to the privacy policy, each as modified. You can view the most current version of the terms and conditions of use or of the privacy policy at any time by clicking on the hyperlink in the footer of the web page.
1. Security and Personal Data
The stsillage.com Privacy Policy (see ‘Privacy Policy’) governs the use of any personal information that you agreed to provide to ST. SILLAGE on this website. ST. SILLAGE may modify or amend the Privacy Policy at any time as provided in the Privacy Policy.
2. Intellectual Property
All material on the stsillage.com website (trademarks, drawings, designs, illustrations, photographs, sound tracks, written text, logos) is the exclusive property of ST. SILLAGE or any of its subsidiaries. You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the stsillage.com website.
The ‘ST. SILLAGE’ brand, all other ST. SILLAGE related apps, marks and logos (including all copyright in them throughout the world), whether or not registered, displayed on the stsillage.com website, as well as the domain name ‘stsillage.com,’ are and will remain the exclusive property of ST. SILLAGE. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of ST. SILLAGE is prohibited.
You may not remove any copyright, trademark or other proprietary notice contained on the stsillage.com website or any content contained therein. You may make a single copy of web pages published on the stsillage.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.
3. Linking
The stsillage.com website may contain links to third party websites not under the operation or control of stsillage.com, or ST. SILLAGE. Such links are provided as a convenience only and cannot, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services offered thereon. You may only provide a link to the stsillage.com website if expressly authorized in writing by stsillage.com or ST. SILLAGE.
4. Limitation of Liability
To the extent permitted by law, ST. SILLAGE and stsillage.com will not be liable to you or any third party for any indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the stsillage.com website, even if ST. SILLAGE has been advised of the possibility of such damages.
5. Disclaimer of Warranty
The exclusion of or limitations to ST. SILLAGE and stsillage.com liability contained hereunder are made to the full extent permitted by law.
Notwithstanding any other provision of these Terms and Conditions, where any law implies any term, condition or warranty which cannot be excluded, restricted or modified at all or only to a limited extent, the term, condition or warranty will apply, except to the extent it can be excluded or limited.
To the extent permitted by law, ST. SILLAGE and stsillage.com liability for any breach of any such term, condition or warranty to the extent it can be limited, is limited at ST. SILLAGE and stsillage.com option, to any one or more of the following:
A. in the case of goods:
(i) the replacement of the goods or the supply of equivalent goods; or
B. in the case of services:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ST. SILLAGE and stsillage.com does not guarantee or represent that:
• The stsillage.com website is free from viruses, worms, trojan horses or other destructive material.
• The information contained on the stsillage.com website is accurate, complete or up to date.
The stsillage.com website may contain technical inaccuracies or other defects; stsillage.com and ST. SILLAGE does not guarantee that any such defects will be corrected.
The stsillage.com website and its contents are provided on an ‘as is’ and ‘as available’ basis.
6. Law - Disputes
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of Victoria.
Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these Terms and Conditions.